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Contemporary online education

How important is the role of public relations in tourism enterprises and how it can affect its image in relation to the customer.

To whom it is addressed

The program of the School of Hotel Studies Anko is addressed to all the specialties of the tourism industry.

Program Summary

  • Getting to know the guest relationship department in hotels
  • Appearance and how important it is for our profession
  • Internal marketing and how our staff can be happy
  • Body language and how we can interpret it
  • Customer service and VIP service
  • Up selling and Cross selling
  • Manage complaints, customer complaint profiles
  • Responses to a business email
  • Tripadvisor and social media, managing responses

Degree-Certificate Guest Relations and Complaint Management

Graduates receive, after examinations, a Certificate of Studies of the Centre for Lifelong Learning recognized abroad, in 2 languages Greek and English.