Briefing program
1st Part:
- Basic terms of Business Administration/ HR Management
- Introduction to the organizational structure of Reception Department
- Duties and Responsibilities related to front office and back office
- Personnel planning
- Internet – Web Bookings
- Management of Complaints/ problematic issues
- Cooperation with other hotel departments
2nd Part
- Sales techniques and communication with agencies
- Reservation dpt
- Customer relations
- Travel agencies
- Allotmnets
- Vouchers
- Reservation technique
- Contracts
- Types of Bookings
- Main courant
- Price control – pro forma
- Cancellation policies
- Credit invoices
- Pricing
- Reports & Statistics
- EOD/Closing