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Attended successfully the Front Office Reception Course of Anko Tourism Academy or to have a good knowledge at Protel Program.

The program is ideal for those who work at the reception department or want to pursue a successful career at the Reception Department.

Briefing program

1st Part:

  • Basic terms of Business Administration/ HR Management
  • Introduction to the organizational structure of Reception Department
  • Duties and Responsibilities related to front office and back office
  • Personnel planning
  • Internet – Web Bookings
  • Management of Complaints/ problematic issues
  • Cooperation with other hotel departments

2nd Part

  • Sales techniques and communication with agencies
  • Reservation dpt
  • Customer relations
  • Travel agencies
  • Allotmnets
  • Vouchers
  • Reservation technique
  • Contracts
  • Types of Bookings
  • Main courant
  • Price control – pro forma
  • Cancellation policies
  • Credit invoices
  • Pricing
  • Reports & Statistics
  • EOD/Closing