INTEREST FORM

The course introduces students theoretically into the Tourism Industry. In terms of practical issues, students acquire themselves with the appropriate skills related to the Reception – Front Office Department.

During the lessons, students train themselves in the laboratories that are fully equipped with PCs.People who want to work at the Reception Department, are strongly recommended to speak foreign languages. English, German and Russian considered to be necessary for these job positions.

Briefing program

THEORY

  • Introduction to Tourism
  • Duties and Responsibilities of Front Office Department
  • Front Office – Back Office
  • Dress code – Attitude – Behavior
  • Body language
  • Tourism Geography
  • Daily trips and full packages
  • The role of the Internet
  • E-mail, fax
  • Efficient phone communication
  • The voice tone
  • Use of language
  • Professional use of language
  • Message transmission
  • Hotel documents
  • The management of complaints in the Reception Department
  • Memos
  • Arrival (individual, tour operators, tourism offices)
  • VIP customers
  • Walk-in

PRACTICE

  • Protel HMS
  • The meaning of No-Show
  • Room status supervision
  • Exchange
  • Discounts
  • Payment transfer
  • Pre-payment
  • Urgent departure
  • Invoices
  • Payment methods
  • Cancellation fees
  • Invoice audit
  • Cashier audit
  • Reports & Statistics
  • EOD

Degree-Certificate

All of  our graduates receive after examinations, a Lifelong Learning Centre Certificate of Study  which is also recognised abroad in two languages, Greek and English

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