To whom it is addressed
The program of the School of Hotel Studies Anko is addressed to all the specialties of the tourism industry.
Program Summary
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Getting to know the guest relationship department in hotels
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Appearance and how important it is for our profession
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Internal marketing and how our staff can be happy
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Body language and how we can interpret it
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Customer service and VIP service
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Up selling and Cross selling
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Manage complaints, customer complaint profiles
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Responses to a business email
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Tripadvisor and social media, managing responses
Degree-Certificate Guest Relations and Complaint Management
Graduates receive, after examinations, a Certificate of Studies of the Centre for Lifelong Learning recognized abroad, in 2 languages Greek and English.