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Elevate your Contact Levels in the tourism industry!

In today's changing world, effective Communication is critical for the tourism sector. This can strike a balance between organisational objectives, profitability and stability. For this reason, hospitality companies spend a significant part of the budget on staff training. Effective communication ensures the building of a good image of a hotel. It shapes the degree of efficiency in cooperation between employees and therefore customer service.

To whom it is addressed

  • To students and graduates of the tourism industry
  • Professionals of all specialties
  • To people who wish to improve the effectiveness of their communication

Brief Schedule

  • How we define communication and how to communicate effectively
  • Tools to make our daily communication enjoyable and deliver the result we want
  • Ways to use these methods in our professional lives in places such as Guest Relations, Host, Sales
  • Ways to avoid arguing in the professional arena

A few words about the lecturer and the participants

Vasileia Kambouri has many years of experience in the tourism industry and in particular in the organization and preparation of appropriate teams to meet the requirements of high-level hotel units. Combining theoretical and practical training, she succeeds in creating the necessary bridge between the excellent customer service and the achievement of the financial objectives of the company.
She holds a Master's Degree in Political, Economic and International Relations from the University of Aegean and is a certified Life Coach. She currently works as Room Division Manager and trainer at Lindos Hotels.
 
Other participants:
  • Olga Mouratidou, Hospitality Expert
  • Xenophon Asprakis, Hospitality Expert
  • Panagiotis Kounakis, Management & Sales Expert
 
Olga Mouratidou is Director of Ammos Resort, a member of HotelBrain. She has 20 years of experience in the hotel industry and in particular in the Department of Guest Relations & Complaint Management, with a presence in well-known groups in the country, ensuring maximum customer satisfaction.
 
Xenophon Asprakis is General Manager of The Ioannis Hotels & Resorts Group. In his 20-year career he has worked in food departments, in the supply department, in the position of an F&B Manager, always aiming at optimal customer service.
 
Panagiotis Kounakis is Owner – Director of the Kounakis Jewels and Watches jewellery chain. Having many years of experience and a Master's degree in Management from the University of Sheffield, he transmits his knowledge by teaching since 2020 at Anko Rhodes "Sales Techniques and Customer Service".
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