Briefing program
THEORY
- Introduction to Tourism
- Duties and Responsibilities of Front Office Department
- Front Office – Back Office
- Dress code – Attitude – Behavior
- Body language
- Tourism Geography
- Daily trips and full packages
- The role of the Internet
- E-mail, fax
- Efficient phone communication
- The voice tone
- Use of language
- Professional use of language
- Message transmission
- Hotel documents
- The management of complaints in the Reception Department
- Memos
- Arrival (individual, tour operators, tourism offices)
- VIP customers
- Walk-in
PRACTICE
- Protel HMS
- The meaning of No-Show
- Room status supervision
- Exchange
- Discounts
- Payment transfer
- Pre-payment
- Urgent departure
- Invoices
- Payment methods
- Cancellation fees
- Invoice audit
- Cashier audit
- Reports & Statistics
- EOD
Degree-Certificate Reception Front Office
All of our graduates receive after examinations, a Lifelong Learning Centre Certificate of Study which is also recognised abroad in two languages, Greek and English