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The Art of Serving is a specially designed program to cover all the practical and theoretical knowledge that the professional Waiter must possess in today's competitive environment.

Target audience

The program is aimed at people of the industry, waiters who want to upgrade their knowledge and acquire new skills in order to be able to work effectively in this field. The program takes place in a specially designed gourmet Restaurant & Bar at ANKO's premises.

You will learn everything about:

  • The mass catering business and Ba
  • Equipment, utensils, hygiene rules
  • Ways of Serving from a Cafeteria to Gourmet Restaurant
  • Wine Service
  • Customer service - Complaint handling

Briefing program

  • The mass catering business and bar
  • Organization - equipment - restaurant/bar staff
  • Customer
  • The waite
  • Sales at the bar, restaurant & special meals
  • Ways of serving and environment
  • Meals
  • Customer service
  • Before the arrival of customers
  • The start of serving
  • Techniques for serving food
  • Beverage serving techniques
  • Principles of Oenology
  • Configuring workplace layout
  • Serving with a PC system

Degree-Certificate The Art of Serving

All of  our graduates receive after examinations, a Lifelong Learning Centre Certificate of Study  which is also recognised abroad in two languages, Greek and English