Target audience

The program of the Anko Tourism Αcademy is addressed to restaurant and bar owners, managers, maitre, waiters, etc.

Briefing program

• The choice of restaurant type or bar
• The Geography of the Restaurant - Selection of Place of Establishment
• Market research, need identification
• Establishment of the restaurant based on the needs of the market
• Setting up a Restaurant kitchen, Functional design, HACCP compliance
• Setting up a restaurant lounge
• Selection of equipment, utensils, fittings, and decoration
• Select and Configure a Menu
• Organization, allocation of staff duties
• Functional design, measurement of results
• Serving according to the rules of the catering and the type of Restaurant / Bar
• Customer service
• Manage and Record Complaints for Improvement and Redesign
• Taking orders, in different languages and by different types of customers
• Explanations and clarifications about the menu
• Offering a menu item to a client, combining knowledge on Oenology