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How to win over dissatisfied customers.

To whom it is addressed

The lecture is addressed to all students, graduates and professors of the Anko Tourist School of Kos & Rhodes and of E-learning programs throughout Greece. It can also be attended by interested parties in the tourism-hotel sector and catering.

Brief Schedule

  • What's a complaint?
  • Why are customers complaining?
  • Why don't we like complaints?
  • What is the profile of dissatisfied customers?

How to watch the lecture

The lecture will take place Live through the ZOOM platform and the link zoom will be distributed to interested parties who will register via the ANKO site on the Declare Interest button.

To watch, you must have access to the Internet from a mobile or computer or tablet.

A few words about the lecturer

Olga Muratidou has been an executive of the hotel industry for more than 20 years. She has worked for many years in high-demand hotels in the Department of Guest Relations and Complaint Management. You can see her résumé here.