Seminar Purpose
This seminar aims to train potential and already sellers in effective sales techniques, customer service both in-store and after sales service. The techniques are applied appropriately to all kinds of stores from luxury to more main stream stores selling products and services.
Concise Program
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Sales techniques. The steps of the sale
i. Common errors
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Body language. Presentation of the shop and the staff.
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Customer Service, Body Language
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Customer Loyalty Techniques
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After sales service
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Cross selling – up selling
Educational Methods
Sales techniques are built step by step with the Role playing method. This achieves the maximum assimilation of techniques, self-control and self-evaluation as well as the overall change in the behavior of the seller and our perception of successful sale.
Each trainee is also invited to carry out exercises on the techniques in each course, in order to methodically build his own sales manual according to the type of business.
Degree-Certificate
Graduates receive, after examinations, a Certificate of Studies of the Centre for Lifelong Learning recognized abroad, in 2 languages Greek and English.